User Agreements

Greetings from Vietnam Shore Excursions! We extend a warm welcome and invite you to explore the rich experiences and services available through our online platform.

It is important to understand that this document outlines the terms and conditions governing your use of our website and the services we provide, including but not limited to shore excursions, tours, transportation, and related travel arrangements within Vietnam. 

By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by the terms and conditions of this Agreement. If you do not agree with any part of this Agreement, you must not use our website or services. Your continued use of the website following the posting of changes to this Agreement will signify your acceptance of those changes.

Vietnam Shore Excursions reserves the right to modify, amend, or update this Agreement at any time without prior notice. Any changes will be effective immediately upon posting on the website. It is your responsibility to review this Agreement periodically for changes.

1. Service Description

Vietnam Shore Excursions provides a range of travel services, including:

• Organized shore excursions for cruise ship passengers.
• Customized private and group tours within Vietnam.
• Transportation services, including airport transfers and intercity travel.
• Assistance with booking local activities and experiences.
• The geographical scope of our services primarily covers ports of call and popular tourist destinations throughout Vietnam.
• We act as an intermediary between you and local service providers, including tour operators, transportation companies, and activity providers. We do not own or operate all of these services directly.

2. Booking and Reservations

• To book our services, you must provide accurate and complete information as requested on our website.
• Payment is required at the time of booking, as specified on the booking page. We accept the payment methods listed on our website.
• Upon successful booking and payment, you will receive a confirmation email with details of your reservation.
• Booking deadlines and availability may vary depending on the specific tour or service.
• Vietnam Shore Excursions reserves the right to cancel or modify bookings due to unforeseen circumstances, such as weather conditions, insufficient participation, or supplier issues. In such cases, we will offer alternative arrangements or a full refund.

As a user of Vietnam Shore Excursions, you are bound by certain obligations designed to ensure a safe and enjoyable experience for all. These obligations encompass your responsibility for the accuracy of information provided, adherence to legal standards, and the maintenance of respectful conduct.

• Provision of Accurate Information: You agree to provide accurate, current, and complete information during the booking process and to update your information as necessary. You are responsible for any errors or omissions in the information you provide.
• Legal Compliance: You agree to comply with all applicable local, national, and international laws and regulations during your use of our website and services, including but not limited to immigration laws, customs regulations, and local ordinances.
• User Conduct: You agree to conduct yourself in a respectful and responsible manner during tours and while using our website. You agree not to engage in any unlawful, disruptive, or harmful behavior, including:
  • Posting or transmitting any offensive, defamatory, or illegal content.
  • Harassing or threatening other users or tour participants.
  • Engaging in any activity that may damage or disrupt our website or services."
• Travel Documentation: You are solely responsible for ensuring that you have all necessary travel documents, including a valid passport, visa, and any required health certificates or vaccinations. Vietnam Shore Excursions is not responsible for any issues arising from your failure to obtain or maintain proper travel documentation.

This section outlines the terms and conditions regarding payments for our services, including accepted payment methods, processing procedures, and any applicable fees. Additionally, it details our cancellation policies, explaining the procedures and potential charges associated with canceling or modifying your bookings. We strive to provide clarity and fairness in these policies to ensure your satisfaction and peace of mind.

1. Payment Terms

• Payment for our services is required in the currency specified on our website. We accept the payment methods listed on our website.
• Payment schedules and deadlines will be specified during the booking process.
• Any applicable transaction fees or charges will be clearly disclosed before you complete your booking.

2. Cancellation and Refund Policy

• Our cancellation and refund policy varies depending on the specific tour or service. Please refer to the cancellation policy provided at the time of booking.
• Generally, cancellations made within a specified timeframe may be eligible for a full or partial refund, subject to applicable fees.
• No refunds will be provided for cancellations made after the specified deadline or for no-shows.
• Changes to bookings are subject to availability and may incur additional fees. Please contact us as soon as possible if you need to make changes to your booking.

3. Force Majeure

Vietnam Shore Excursions shall not be liable for any failure or delay in performing its obligations under this Agreement due to events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or government regulations. In such cases, we will make reasonable efforts to provide alternative arrangements or a refund, as appropriate.

• Disclaimer of Warranties: Our website and services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted or error-free, or that our services will meet your requirements.
• Limitation of Liability: Vietnam Shore Excursions shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or services, including but not limited to damages for loss of profits, data, or goodwill.
• Indemnification: Our Privacy Policy, which is incorporated by reference into this Agreement, explains how we collect, use, and disclose your personal information. By using our website and services, you consent to our collection and use of your information as described in the Privacy Policy.

Vietnam Shore Excursions welcome your questions and feedback. If you have any questions about this policy or wish to file a complaint, please use the contact information provided.

  Hotline: +84 964 640 313

  Email: [email protected]

  Headquarters: No. 31A Van Mieu Ward, Dong Da District, Hanoi, Vietnam