Vietnam Shore Excursions - Terms & Conditions
Customer’ Safety
Our first priority is customer’ safety. Every tour operated by Vietnam Shore Excursions includes good-condition transportation and well-arranged services with careful preparation to minimize unexpected things. Customers will be taken care from the moment they leave till return to port.
Flexible Itinerary
Although we have a variety of ready-made tours on our website, customers can change some details or create a completely new shore excursion including your favorite sights and activities. Have to note that alterations after payment of the deposit may cause an additional fee depending on third parties.
Excursions Timings
Duration for each shore excursion is clearly mentioned in the description. Pick-up times depend on the time your cruise ship docking at the port and will be noted in the reply email when you request for tours. We always recommend the most suitable itinerary with perfect duration while our tour operators and guides paying attention to timing. We commit all cruise passengers will be transferred to ships before departure time.
Tour Prices
Our tour prices and service fees are confirmed at the time of booking. All inclusions and exclusions such as where applicable, meals, refreshments, guides, and entrance fees are clearly mentioned on the website and email we sent. The price is likely to change without notice depending on the third parties, exchange rate, and other unexpected factors.
Insurance
Our Vietnam shore excursions do not include Tourist Accident or Casualty Insurance in any destinations. All insurance is not part of our tours. We highly recommend that tourists purchase full coverage travel insurance from their country of origin.
Children Policy
We do not impose any charge for children aged under 5 years. Only when children are accompanied by at least one full-paying adult, who aged 5 years old grant a reduction of 50% of the tour price. With children aged above 5 and under 11 years, the reduction is 90% of the tour price. Children from 11 years old have to full-pay same as an adult.
Complains and Claims
If you have any negative experience about services provided by Vietnam Shore Excursions, please notify your local guide or your tour advisor. We will avoid similar problems happening again. In case of complaint or claim for compensation, please send us email or facsimile in writing attaching with relevant receipts and substantiating evidence within 15 days after your tour’ end. We are not responsible for any claims sent later than 15 days from the end of your tour.
Customer Requirements
Health Requirements
Customers should take into account all international travel risks. They have to be responsible for checking the safety and security conditions, vaccination, and other health requirements of the Vietnamese government. Please let us know your health conditions to recommend the most suitable itinerary.
Travel Documentation
Customers must have the sole responsibility to have a valid passport and necessary visas or permits at the commencement of travel. We may help you in applying for the necessary travel documentation upon request. Vietnam Shore Excursions accepts no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
Liability & Responsibility
We provide tour information for Vietnam shore excursion bookings. Vietnam Shore Excursions publishes travel information and services gathered from the selected quality hotels, transportations, and tour companies & operators. We will not be responsible for errors or inaccuracies in the information provided by the third-party providers. We will not be responsible for any wrongful or negligent, fraudulent, omissions, changes of itinerary, cancellation or the failure of any equipment operated by those suppliers or any other party bit directly owned or controlled by Vietnam Shore Excursions.
We shall not be liable for any loss, injury, or damage to person or property, alteration of itineraries or cancellation in part or in full, caused by climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond our control. Neither Vietnam Shore Excursions nor any of its affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes. Vietnam Shore Excursions is not responsible for a client’s failure to comply with customs regulations.
Vietnam Shore Excursions is not responsible for the theft or loss of any customer’s valuables or items of personal property due to the negligence of the customer.
Vietnam Shore Excursions reserves the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If we have canceled any tour prior to the commencement of the tour, we are liable for a full refund of the money received from the client.
Many of our tours include activities which require care and attention such as kayaking, climbing, exploring pristine nature and the unexpected weather conditions… You will receive help and advice from our representatives but all activities are undertaken at your own risk.
Vietnam Shore Excursions and their teams and agents cannot be responsible for any action or event that occurs after it said employees and agents have exercised their duty and taken the necessary care. Vietnam Shore Excursions reserves the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.
Modification or Discontinuance of Service
Vietnam Shore Excursions reserves the right to modify or discontinue service to clients who behave illegally or objectionably toward its employees and agents. Offensive behavior includes behavior which is obscene, racially offensive or of a sexual nature.
Communications
We have a 24/7 support service that customers can contact in the following ways:
- Live Chat
- Fill in Contact Us form
- Fill in Tailor-Made Tours form
- Comment or review on products We will respond within 24 hours from the moment we receive your request. Our working hours (GMT +7): Mon to Fri – 8.30 AM to 5.30 PM and Sat – 8.30 AM to 12.30 PM
