Vietnam Shore Excursions - Privacy Policy

To provide you with our exceptional shore excursion services and to continually improve your experience, Vietnam Shore Excursions collects various types of information. This information allows us to process your bookings, tailor our services to your needs, and communicate effectively with you. We are committed to transparency, and this section details the categories of information we collect, and how we obtain it.

In the course of providing our services, we collect various types of information from multiple sources. The categories of information we may collect include:

1. Information you provide directly

• Booking Information: When you book a tour or service, we collect your name, contact details (email, phone number, address), passport information (if required), travel dates, destinations, preferences, payment information (credit card details), dietary restrictions, and special needs.
• Communication Information: We collect information you provide when you contact us with inquiries, feedback, or customer support requests, and when you subscribe to our newsletters or promotional materials.
• Account Information (if applicable): If you create an account, we collect your username, password, profile details, and travel history.

2. Information Collected Automatically

• Website Usage Data: We collect your IP address, browser type, operating system, pages visited, time spent on our site, and other browsing behavior through cookies and similar tracking technologies.
• Device Information: We may collect device type, mobile network information, and location data (if you grant permission).

3. Information from Third Parties

We may receive information from our partners, such as hotels, tour operators, and payment gateways, to facilitate your bookings and improve our services.

Vietnam Shore Excursions uses the collected information for legitimate business purposes, including processing bookings, providing customer support, and complying with legal obligations. The following details the specific ways we utilize your information to operate effectively and responsibly.

*For other uses not outlined in this Privacy Policy you agree to occasionally and as allowed by law.

1. To provide and improve services

• We meticulously process your booking and reservation details to ensure a seamless and efficient travel experience, from initial inquiry to final departure.
• Personalized travel experiences are crafted by analyzing your preferences and past travel history, allowing us to tailor shore excursions to your specific interests and needs.
• Our dedicated customer support team utilizes your information to provide prompt and effective assistance, addressing any questions or concerns that may arise throughout your journey.
• Continuous analysis of website usage data enables us to enhance the functionality and user experience of our online platform, optimizing page loading times, improving navigation, and ensuring compatibility across all devices.

2. Communication and marketing purposes

• Essential booking confirmations and travel updates are sent to your provided contact information, ensuring you remain informed about your travel arrangements.
• Prompt and comprehensive responses are provided to your inquiries and feedback, striving to deliver timely and helpful solutions to your needs.
• With your explicit consent, newsletters and promotional offers highlighting our latest excursions, special deals, and travel tips are distributed, with a clear and accessible opt-out option provided.
• Surveys and market research initiatives are conducted to gain a deeper understanding of your preferences and needs, facilitating the continuous improvement of our services and the development of new offerings.

3. Security and fraud prevention

• Robust security measures are implemented to protect against unauthorized access to your personal data, ensuring the confidentiality and integrity of your information.
• Sophisticated fraud detection and prevention measures are employed to safeguard against fraudulent activities, protecting both our company and our valued customers.
• Secure payment transactions are facilitated through trusted payment gateways, ensuring the protection of your financial information during the booking process.
• Data encryption, access controls, and regular security audits are utilized to keep all information secure.

4. Legal compliance

• We operate in strict compliance with all applicable local and international laws and regulations, ensuring the lawful and responsible handling of your information.
• We respond to valid legal requests, court orders, and subpoenas in accordance with legal requirements, cooperating with authorities when necessary.
• Information may be shared with government authorities or regulatory bodies when legally required to fulfill legal obligations or protect our rights and interests.
• We cooperate with law enforcement agencies when necessary.

We understand the importance of your privacy and are committed to protecting your personal information. In certain situations, we need to share information with carefully selected partners and service providers to fulfill your bookings and enhance your travel experience. We only share information when necessary and with entities we trust. This section details how and when your information may be shared, ensuring transparency and adherence to our commitment to your privacy.

1. Third-Party Service Providers

• We share necessary booking details with tour operators, hotels, and transportation providers to ensure the smooth execution of your chosen shore excursions and travel arrangements.
• Secure payment processors are utilized to handle your financial transactions, ensuring the confidentiality and integrity of your payment information.
• Our IT and website maintenance providers receive limited access to data to ensure the continuous operation and security of our online platform.
• Email marketing providers are engaged to distribute newsletters and promotional offers, with strict adherence to data protection standards and opt-out options.

2. Business Transfers

• In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, ensuring continuity of service and compliance with legal obligations.

3. Legal Requirements

• We may disclose your information when required by law, such as in response to court orders, subpoenas, or other legal processes, or when necessary to protect the rights, property, or safety of Vietnam Shore Excursions, our customers, or others.

4. With Your Consent

• We will only share your information with third parties for purposes not outlined in this policy when we have obtained your explicit consent to do so, ensuring you retain control over your personal data.

At Vietnam Shore Excursions, we recognize the importance of safeguarding your personal information. Your trust is paramount to us, and we are committed to protecting the personal information you share with us. We employ a range of security technologies and procedures to ensure your data is safe and secure. This following outlines our approach to data security and how we maintain the confidentiality of your information.

1. Security Measures

• Robust Encryption: We employ industry-standard encryption technologies, such as Secure Socket Layer (SSL) or Transport Layer Security (TLS), to protect your sensitive information during transmission between your browser and our servers. This ensures that your data, including payment details and personal information, remains confidential and secure from unauthorized access.
• Secure Server Infrastructure: Your personal information is stored on secure servers located in controlled environments, protected by advanced firewalls and intrusion detection systems. We implement rigorous access controls to limit access to your data to authorized personnel only.
• Regular Security Audits and Updates: We conduct regular security audits and vulnerability assessments to identify and address potential security risks. Our systems are continuously updated with the latest security patches and software updates to protect against evolving threats.
• Data Minimization and Access Control: We adhere to the principle of data minimization, collecting only the information necessary to provide our services. Access to personal information is strictly limited to employees and contractors who require it to perform their duties, and they are bound by confidentiality agreements.
• Commitment to Confidentiality and Integrity: We are deeply committed to maintaining the confidentiality and integrity of your data. We implement comprehensive security policies and procedures to ensure that your information is protected from unauthorized access, use, or disclosure. We strive to provide a safe and secure environment for your personal information.

2. Data Retention

• Purpose-Driven Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, such as processing bookings, providing customer support, and complying with legal obligations.
• Legal and Regulatory Requirements: In certain cases, we may be required to retain your information for longer periods to comply with legal or regulatory requirements, such as tax laws, accounting standards, or legal proceedings.
• Booking and Transaction History: Booking and transaction history will be retained for a time period that allows for us to handle customer service issues, and to allow customers to have access to their travel history.
• Data Deletion and Anonymization: When your information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies and applicable laws. Anonymization ensures that the data can no longer be associated with an individual.
• User Account Deletion: If a user requests that their account be deleted, we will remove their personal information from our active systems, but may retain archived data for legal reasons.

Vietnam Shore Excursions Team believe you have certain rights regarding your personal information, and we are committed to upholding them. This section explains the rights you have to access, modify, and manage your information, ensuring you have full visibility and control over your privacy.

1. Access and Correction

• Accessing Your Information: You have the right to request access to the personal information we hold about you. To do so, please contact us using the contact details provided at the end of this policy. We will respond to your request within a reasonable timeframe and provide you with a copy of your data, unless we are legally restricted from doing so.
• Updating and Correcting Your Information: We strive to maintain accurate and up-to-date records. If you believe any of your personal information is inaccurate or incomplete, you can request that we correct or update it. Please contact us with the specific details of the changes you wish to make, and we will promptly address your request.
• Ease of Contact: We provide easy ways to contact us, so that you can easily access your data, and make corrections.

2. Opt-Out of Marketing Communications

• Unsubscribing from Emails: If you no longer wish to receive our newsletters or promotional emails, you can easily unsubscribe by clicking the "unsubscribe" link located at the bottom of any marketing email we send. This will immediately remove you from our mailing list.
• Managing Preferences: You can also manage your communication preferences by contacting us directly. We will ensure that your preferences are updated in our systems.
• Respecting Your Choice: We respect your decision to opt out of marketing communications, and will only send you essential service emails, such as booking confirmations and updates.

3. Cookies and Tracking Technologies

• Managing Cookie Preferences: Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, or to receive notifications when cookies are being used. Please refer to your browser's help documentation for instructions on how to manage your cookie settings.
• Disabling Location Services: If you have enabled location services on your device, you can disable them through your device settings. This will prevent our website or apps from accessing your location information.
• Transparency: We will provide clear information regarding our cookie use, and tracking practices.

4. Data Deletion (Right to be Forgotten)

• Requesting Data Deletion: You have the right to request the deletion of your personal data that we hold. Please contact us with your request, and we will process it in accordance with applicable laws and regulations.
• Legal Limitations: Please note that we may be required to retain certain data for legal or regulatory purposes, even if you request its deletion. We will inform you of any limitations on your request.
• Process Clarity: We will explain the process of data deletion, and any possible limitations, in an easy to understand way.

5. Data Portability

• Requesting Data in Portable Format: You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. This allows you to transfer your data to another service provider.  
• Providing Data in Accessible Format: Upon your request, we will provide your data in a format that is easily accessible and transferable.
• Ease of Transfer: We aim to make the process of data portability as simple as possible for you.

Our website and services are specifically designed for adults and are not intended for use by children under the age of 12. We do not knowingly target or solicit personal information from children within this age group. We strongly encourage parents and guardians to supervise their children's online activities and to ensure they do not provide personal information to our site without proper consent.

We have implemented measures to prevent the collection of personal information from children. These measures may include age verification prompts during account creation or booking processes. If we inadvertently collect personal information from a child under the age of 12 without verifiable parental consent, we will take immediate steps to delete that information from our systems. 

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately using the contact information provided at the end of this policy. We will work with you to verify your identity and remove the child's information from our records.

Our website incorporates interactive mini-programs known as widgets, provided by external companies, to enhance your experience (e.g., e-cards, videos). These widgets may collect personal information, such as your email address, and utilize cookies for proper functionality. Please note that any information collected by these widgets is subject to the privacy policies of the respective third-party providers. We encourage you to review their privacy policies.

Our website features public community forums, such as travel stories and reviews, where users can share their experiences. Please be aware that any information you post in these forums is publicly accessible and may be read, collected, and used by others. Exercise caution when sharing personal information in these areas.

Our website allows you to connect with us through social networking services. These may authenticate your identity and offer the option to share certain personal information with us, such as your login details, name, and email address, to facilitate seamless integration. Furthermore, social networking services may provide you with the option to publish information about your activities on our website to your social media profile, enabling you to share your experiences with your network. Please refer to the privacy policies of these social networking services for more information about their data handling practices.

Vietnam Shore Excursions welcome your questions and feedback. If you have any questions about this policy or wish to file a complaint, please use the contact information provided.

  Hotline: +84 964 640 313

  Email: [email protected]

  Headquarters: No. 31A Van Mieu Ward, Dong Da District, Hanoi, Vietnam